Support Services
No matter when you need us, we are ready and able to assist your needs.

Mountain West Telecom is your complete communications partner with service and support for:

•    Voice Communications
•    Hosted voice - IP-PBX
•    Managed services
•    Networks
•    Routing and switching
•    Network security
•    System configuration and administration
•    Help Desk Services
•    Implementation support
•    Monitoring

The core of our service and support is the state-of-the-art Network Operations Center (NOC). The NOC combines industry-leading network management technology staffed around the clock by highly-trained dedicated professionals.

Because the NOC relentlessly monitors, tests, and diagnoses every aspect of your network environment, it becomes an extension of your IT department, maximizing your network’s capacity and efficiency.

We can detect and solve issues remotely before they affect your business, saving you down time, headaches and lost revenue.  When problems with your system do arise, our time to resolution is the shortest in the industry. Our layered engineering expertise provides real-time answers and solutions for your company on demand.  We have the ability to manage and service your network across town or around the globe with remote and on-site service. No one else delivers the support behind the technology like we do.  Mountain West Telecom offers a variety a flexible, cost-effective

Service Protection Plans Including:
• Warranty
• Hardware Coverage
• Break/Fix Agreements
• Guaranteed Response Time
• Priority Response and Service
• Monitoring and Alarming

Some plans also include training, administration hours, customized service hours, monitoring and unlimited access to our Network Operations Center.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Call Center Review

We evaluate your call center on best practices and recommend improvements.

SERVICES

help desk and managed services

Receive prioritized service and support.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.