Services

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 Receive prioritized service and support!  No matter when you need us, we are ready and able to assist your needs.

Mountain West Telecom is your complete communications partner with service and support for:

•    Managed Services

•    Hosted Voice - IP-PBX

•    Managed Services
•    Voice Communications
•    System configuration and administration
•    Help Desk Services
•    Implementation support
•    Monitoring

The  core of our service and support is the state-of-the-art Network  Operations Center (NOC). The NOC combines industry-leading network  management technology staffed around the clock by highly-trained  dedicated professionals.

Because the NOC relentlessly monitors,  tests, and diagnoses every aspect of your network environment, it  becomes an extension of your IT department, maximizing your network’s  capacity and efficiency.

We can detect and solve issues remotely  before they affect your business, saving you down time, headaches and  lost revenue.  When problems with your system do arise, our time to  resolution is the shortest in the industry. Our layered engineering  expertise provides real-time answers and solutions for your company on  demand.  We have the ability to manage and service your network across  town or around the globe with remote and on-site service. No one else  delivers the support behind the technology like we do.  Mountain West  Telecom offers a variety a flexible, cost-effective 

Service Protection Plans Including:
• Hardware Coverage
• Break/Fix Agreements
• Guaranteed Response Time
• Priority Response and Service
• Monitoring and Alarming

Some  plans also include training, administration hours, customized service  hours, monitoring and unlimited access to our Network Operations Center.